Updated: Monday April 6th, 2020
To our Valued Customers,
You are more than customers to us, you are family. As part of our family we want to keep you safe. In times like these, family must come together and work collectively to get through these unprecedented times. In business as well as in our personal lives, we must take the necessary steps to protect each other. Together we will flatten the curve.
As a supply partner to your business, providing essential hardware necessary to your operation, we have taken many steps to ensure a safe and healthy environment for our staff, our customers and our community. We remain open for business in all provinces and all branches including Ontario as an essential supply chain business. However we have made some significant changes to our daily operations in order to protect our family including:
- All showrooms remain closed to visitors at this time
- All in-person sales calls have been suspended at this time
- All employee travel has been suspended until further notice
- All employees that are able to work from home are working from home
- Access to our buildings is limited to essential personnel only until further notice
These changes have been a real adjustment for both you and us. We have always prided ourselves on our personal relationships with you and although we miss speaking face-to-face with you, we know it is the necessary and correct step to take. We have essential staff working from our locations and remain available to you by phone, email or online at marathonhardware.com. We recommend you consider having your order shipped to your place of business, however we are still open for pick-ups at designated areas with physical distancing rules and other measures in place.
I want to personally thank all of my family at Marathon for their continued dedication and hard work during this time, I truly appreciate all that you are doing to ensure we continue to serve.
We appreciate all your patience and understanding while we continue to work through these unprecedented times and continue to bring the best possible service to fulfill your orders. We may have to physically distance, but as part of your family we remain here and encourage you to stay connected... we are only a phone call or email away.
Stay safe and stay healthy, together we will get through this trying time!