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Frequently Asked Questions

Product

  • I need a replacement DTC Hinges or DTC Slides or other DTC products

    We support DTC within Canada as a national distributor of their brand products and will support you for warranty of product even if it was not originally sold by Marathon. However we can't supply everything that DTC makes so if your cabinets were imported from an international manufacturer or from a US based manufacturer, they may be using parts that we don't have. We can try and supply alternatives, but some rework may be needed to adapt them for installation into your product. Any warranty is warranty of product only and does not include this installation or rework.

    If you are in the USA or any other country besides Canada, you can email DTC directly at service@dtcdtc.com for support. We are not in a position to supply replacement products in the USA or elsewhere around the world.

Accounts

  • How do I register?

    You can visit our online registration and open a brand new account, or if you have purchased from us before via your sales rep or our showrooms, you can link your online profile to your existing account.

  • Can I register additional accounts, for our designers or sales, for online access?

    Yes there is no limit to the number of accounts you can register on our website. At this time there are no purchasing or pricing restrictions, so all accounts will have full access.

  • Can I register an account if I am not a trade business?

    We are a wholesale distributor to trade businesses. We primarily open accounts for businesses who need our products within their own business, on an ongoing basis. This means our account customers are concentrated within the woodworking and construction industries, and within the interior design and architectural fields. The types of businesses we sell to include: those for building cabinets or furniture, kitchen and bath studios, contractors and home builders, and interior designers.

Orders, Shipping and Returns

  • I would like to cancel or change an order I placed online

    The best way to follow up on any order is to contact your local branch and speak to our capable customer service teams. They will be able to assist with orders, returns, shipping or any product inquiries.

  • I would like to track my order

    For small parcel carriers, we have integrated tracking numbers on our website. You can login and click on your orders within the my account area, and look for your order's tracking number. If "No Tracking Number Available" is displayed, the best way to follow up is to contact your local branch and speak to our customer service team.

Warranty

  • I have a question about your warranty

    We offer a limited lifetime warranty on all products that we have sold excluding electrical components such as LED lights. This warranty covers replacement of product only and specifically excludes any installation. Please visit our warranty page for more information.

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