Frequently Asked Questions

Marathon provides an MSRP for all our decorative products. To view it, please log into your account. The suggested retail price will be displayed on the product page, just below your wholesale cost. Please note that this is only the suggested price, and you are free to set your own markup based on what you believe is best for your business and your clients.

You can visit our YouTube page for product videos. Although we offer a variety of videos, not every product may have an assembly guide or detailed walkthrough. For additional resources, including specifications and installation instructions, please check the "Resources" section on the product page.

You can find available technical product specifications, including assembly documentation, under the Resources tab on each individual product page on the Marathon website.

: You can report any website issues by reaching out to us through the “Contact Us” section. The “Contact Us” button can be found in two locations: 

- The first location is in the Menu dropdown. 

- The second location is at the bottom left-hand corner of your screen.

Two-Factor Authentication (2FA) is a security feature that adds an extra layer of protection to your account. It requires you to provide up to three forms of identification when logging in. This makes it much harder for someone else to access your account.

Setting up two factor authentication (2FA) is not mandatory, but it is highly recommended and can be managed by following these steps:

1. Log in to your account.

2. Click on “My Profile” located in the header bar at the top right corner of your screen.

3. Select “Account Overview” from the options.

4. From this page, you can manage two factor authentication, by setting up a 2FA through your mobile number, email address, and/or a Google Authenticator.

Absolutely! To view or download a digital copy of our catalogues, please visit our Catalogue Page for your virtual copy.  You can also find available catalogues which can be added to your next online order by clicking here.

Regrettably, not all catalogues are available in virtual printable form.

We operate as a B2B wholesale distributor and sell directly to trade professionals only. However, you are welcome to visit our showrooms or browse our products online. For pricing information, please contact the tradesperson or designer you are working with.

Marathon Hardware is a wholesale distributor to the trades only. However, we do appreciate your interest in our products. If you are currently working with someone in the industry (Contractor, Designer, Architect etc.) we recommend providing them with the product number(s) to which they would be able to assist you by purchasing through their trade account.

If you are not working with anyone from the industry, we would be happy to direct you to a business in your area:

Alberta - Handles & More

•       P: (403) 313-4163,

•       W: https://www.handlesandmore.ca

British Columbia - Sunridge Supply.

•       T: (778) 760-8447

•       W: https://www.sunridgesupply.com

Ontario, Barrie - Reno Liquidation.

•       T: (705) 727-0558

•       W: https://renoliquidationdepot.com/

Ontario, Mississauga - Custom Engineered Millwork.

•       T: (905) 828-9555.

•       W: https://www.ce-millwork.com/

Canada Wide: Renoz International

•       T: 1-226-227-3669

•       W: renoz.ca

Our products are designed specifically for businesses in the kitchen cabinet, design, and woodworking industries. If your business doesn't fall within these categories, your application may be declined. While an HST/GST/PST/QST number is not required, our approval team must verify that your business is legitimate and operates within these industries. This verification process may delay your application approval and could result in a denial if your business doesn't clearly meet the specified criteria.

To proceed with the approval process, you need to verify your email address after registration. If you haven’t received the verification email, please check your junk/spam folder. Once your email is verified, your application will move through the approval process. After approval, you will receive an email confirming your account along with your Customer ID#.

Your account may have been deactivated due to inactivity over a specific period of time. Please contact your Sales Representative to request reactivation.

Yes, you can add multiple users (with their own login information) to your account, and assign “User Types” (roles) to each. However,, you do require an Administrator (Admin) to do so.

New Accounts

1. When registering a brand new account, the individual that registers is automatically made an Admin.
2. Admins can then invite additional users to access your account by providing their email address and selecting their “user type”. *The user type can be changed at any point to allow more or less access to viewing particular information.
3. An email is sent to the invitee. The invitee must then click the link and fill in appropriate information. After which, they will have the assigned access to the account.

Existing Accounts

Secondary Users may also request to be added to an existing account

1. Go to the registration page and select YES (I would like web access)
2. Fill out all fields in the form and submit.
3. To approve the request, the account Admin must navigate to the User Accounts section and approve the pending request before the user can gain access to the account.

User Types:

Admin - This account allows you to view and manage users, prices, account finances, and order online.

Buyer - This account allows you to view prices and order online.

Shopper - This account allows you to add items to the cart, but not place an order.

Homeowner - This account allows you to create lists, but not view prices or order online.

To update your account information, follow these steps:

1. Log in to your account.

2. Click on “My Profile” located in the header bar at the top right corner of your screen.

3. Select “Account Overview” from the options. From this page, you can update your personal and company information, change your password, manage two factor authentication, and opt in or out of notifications.

Restocking fees for returns are as follows: 

- 0-30 days from the original invoice date: No restocking fee. 

- 31-60 days from the original invoice date: A 20% restocking fee applies. 

- 61+ days from the original invoice date: Not eligible for return. 

Exceptions are made for defective products covered under our Limited Lifetime Warranty.

If the return is due to a Marathon error, no restocking fee will be applied, but the items must be returned within 60 days of the original invoice date. After this period, the product will no longer be eligible for return.

Once a product has been returned, inspected and approved for a refund, a credit will be issued. Typically, this process takes 24 hours from the time we receive the returned product.

Custom-manufactured products for specific projects cannot be returned, as they are made to your specifications. Standard special-order products that are not custom-tailored to your project are not eligible for return, however, returns may be considered on a case-by-case basis, and if approved, a 20% restocking fee will be applied.

You can find our Limited Lifetime Warranty at any time on the Marathon Hardware website, here.

: If you are located outside of Canada or in the USA, please contact DTC directly at service@dtcdtc.com for assistance with support or replacement. To help speed up the process, include as many details as possible in your email, along with any relevant pictures.

Shipping costs are provided at the checkout process of your order and are dependent on your location and the total weight of the shipment.

The following are the shipping options we offer:   

• Standard Shipping (1-3 business days): This is the default option for all orders. 
• Express Shipping (Same Day delivery): For faster delivery, available upon request for an additional fee. 
• Use Your Own Shipping Provider: You may also opt to arrange your own shipping. 

Yes, express shipping is available upon request and comes with an additional cost.

"Left Side Mounted" or "Right Side Mounted" refers to the gable side where the unit will be mounted when viewing the cabinet from the front opening. A "Universal" mounted option allows the unit to be mounted on either side of the cabinet.

To offer a diverse range of products and variations, we collaborate with global partners in Europe, Asia, and North America.

Yes, we do! To order samples, simply log in to your business account, go to the product page, and click on "Order Your Sample" located at the bottom of the page.

For C.O.D. customers, payment is due at the time of pickup or shipment. If you have credit terms, your billing cycle will start when the item is picked-up or shipped.

All orders can be cancelled and/or changed before they are picked up or shipped. However once picked up or shipped, the order will be invoice, and from that point will be considered a return and will be subject to the terms of our return policy.

There are several ways to check your order status: 

1. During the checkout process, select the "Be notified for updates" option. You can also save these changes by selecting “Remember notification details for future orders”
2. On the Marathon Hardware website, go to the "My Profile" page where you can view and select notification options to receive order status updates via email or text.
3. When you call the Order Desk team about an order, let the Customer Service representative know that you’d like to opt in for email or text status updates.

Yes, we do! You can easily schedule a showroom tour using our online scheduling system. Just follow these steps:

1. Visit https://www.marathonhardware.com.
2. Log in with your credentials.
3. Click on the “Locations” tab.
4. Select the location closest to you.
5. Choose “Book a Showroom Tour.”